- #Livechat moxtra integrations how to#
- #Livechat moxtra integrations software#
- #Livechat moxtra integrations code#
LiveChat can be integrated into CloudRadial via Partner > Settings > Integrations > Header Scripts. This is easy to do with the current integration.
#Livechat moxtra integrations code#
Using the embed code provided within the support article, you can plug in your chat widget code and be on your way with chat support in your portal. Your chat widget will then appear on every page of your portal for. How do I setup a single PagerDuty service to post to multiple Moxtra binders? Simply repeat the steps for the PagerDuty configuration, only select a different PagerDuty service. Combine emails with real-time chat supportĬonnect LiveChat with HelpDesk to get a powerful customer service platform.Select the same service within PagerDuty and add multiple webhooks to it. Handle all your chats, emails, and ticket form messages in one place. With this integration, HelpDesk is embedded in the LiveChat app.
#Livechat moxtra integrations software#
That means you don’t need to switch between your chat software and help desk system. You can manage your entire communication with customers in one application. LiveChat and HelpDesk are based on the same design system so that they work together like one app.
#Livechat moxtra integrations how to#
If you don’t have a LiveChat account yet, you can create it at How to add HelpDesk integration to LiveChat You can use similar features for chats and tickets. You can use the shortcuts with recommended marketplace apps on the main dashboard as soon as you enter LiveChat. You can also go to LiveChat Marketplace, choose HelpDesk, and click on the “Install” button.Īfter installing and connecting your HelpDesk account, you can continue your work in the app.
If you’ve created a new Helpdesk account, you need to set up forwarding so that all your messages go to HelpDesk. Go through our quick product onboarding so that you can properly set up your new account.Īnd that’s it! From now on, you can access HelpDesk tickets in your LiveChat app.īy default, the integration lets you create tickets when you chat. To use the integration to the fullest, forward ticket form messages and emails from your customers to HelpDesk. These two steps are optional but necessary to turn LiveChat and HelpDesk into a multichannel customer support platform. Accounts are created with different email addresses or when different people had created both accounts (there are different organization owners).There can be potential setbacks when integrating LiveChat and HelpDesk if: When the HelpDesk account was created by a different organization owner than the LiveChat account, they cannot be integrated properly.Ĭontact our support heroes at Ask them to change the organization owner of the new HelpDesk account to the same organization owner as LiveChat in order to unify them. When the organization owner of both HelpDesk and LiveChat accounts is the same but operates more than one HelpDesk account.In this situation, it can be challenging to integrate the HelpDesk account with LiveChat properly. How to forward LiveChat’s ticket form messages to HelpDesk As a result, you can encounter an error or accidentally create a new but unwanted HelpDesk account.Ĭontact our support heroes at They’ll guide you through the whole integration process and set the same organization owner in both products. With this setup, you’ll see all ticket form messages from your customers in the HelpDesk tab. In the LiveChat app, go to Settings > Chat survey & forms > Ticket form. In the “Send ticket form messages:” section, choose “HelpDesk.” Save changes. How to set up forwarding from your current email provider to HelpDesk Your ticket form messages will be sent directly to HelpDesk. #Livechat moxtra integrations software#.
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